THANK YOU FOR REGISTERING FOR OUR WEBINAR

We’ve sent a confirmation email to your inbox.

If your registration is approved, you will also receive a Webex calendar invite with links to join our webinar. So, don’t forget to add the event to your calendar!

Note:

  • If you don't receive the emails within the next 24hrs, please check your junk/spam folders as our email may have landed there. If so, make sure you add simplifyhealthcare.com to your safe sender's list so that you don't miss out on any future email communications.
  • For further assistance, you can write to us at info@simplifyhealthcare.com. Our support team will get in touch with you as soon as possible.
  • For immediate assistance, please contact us at (844) 720-6678.

Webinar – How AI and NLP can automate member and benefit inquiry management?


What’s in store for you?
  • Are your reps adequately equipped to handle the calls?
  • Can you push any of this volume to self-serve channels today?
  • Are your current benefit explanation tools providing accurate member or provider self-service?
When addressing member and benefit inquiries, call centers face some key challenges like:
  • Too many steps (10-12) needed to adequately respond to inquiries
  • Multiple data sources and documents (5-9) needed to address inquiries
  • Significant amount of time spent on the call is dead air

Join us live in a virtual session with our panelists to discover how you can address these challenges using eServiceSync™ — a unique AI and NLP-based automation solution. eServiceSync™ is an end-to-end health plan administration and customer service management solution that seamlessly integrates with your existing CRM investments, Core-Admin, and other systems to consolidate information in one place.

It leverages AI and NLP to deliver accurate and complete information to your call center and self-service portals enabling them to provide current, accurate, and complete benefit explanations.


What’s in store for you?
  • Pull correct and complete information quickly to answer inquiries
  • Automate member and provider self-service
  • Increase first call resolution rates
  • Reduce call handle times and steps required to address benefit inquiries adequately
  • Increase member and provider satisfaction and improve Star ratings

Speaker

Harry has extensive experience as a senior executive in businesses that intersect healthcare, technology, and data. He was the Founder and GM of LexisNexis’ Healthcare division and led acquisitions totaling $6B. Instrumental in driving operational excellence company-wide, Harry plays a significant role in addressing solution gaps for our clients.

Speaker

Pratik Didwania - B&W Photo in Circle

 

Pratik Didwania – Lead, Product Solutions

Pratik is associated as Business Analyst II with Simplify Healthcare and holds experience in multiple roles like operations, client servicing, and product management, which helps him bring the right technical and business knowledge to the table. He manages eServiceSync™ solution and is good at end-to-end implementation for clients, understanding and analyzing their requirements, resolving queries, and sharing product updates.

Upcoming Webinars

Subscribe to our Newsletter:

Stay in the know with our Newsletter. Subscribe and we promise to provide you with all the latest info, client stories, and product updates.

Stay connected: