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Webinar – How AI and NLP can automate member and benefit inquiry management?

What’s in store for you?
  • Are your reps adequately equipped to handle the calls?
  • Can you push any of this volume to self-serve channels today?
  • Are your current benefit explanation tools providing accurate member or provider self-service?
When addressing member and benefit inquiries, call centers face some key challenges like:
  • Too many steps (10-12) needed to adequately respond to inquiries
  • Multiple data sources and documents (5-9) needed to address inquiries
  • Significant amount of time spent on the call is dead air

Join us live in a virtual session with our panelists to discover how you can address these challenges using eServiceSync™ — a unique AI and NLP-based automation solution. eServiceSync™ is an end-to-end health plan administration and customer service management solution that seamlessly integrates with your existing CRM investments, Core-Admin, and other systems to consolidate information in one place.

It leverages AI and NLP to deliver accurate and complete information to your call center and self-service portals enabling them to provide current, accurate, and complete benefit explanations.

What’s in store for you?
  • Pull correct and complete information quickly to answer inquiries
  • Automate member and provider self-service
  • Increase first call resolution rates
  • Reduce call handle times and steps required to address benefit inquiries adequately
  • Increase member and provider satisfaction and improve Star ratings


Harry has extensive experience as a senior executive in businesses that intersect healthcare, technology, and data. He was the Founder and GM of LexisNexis’ Healthcare division and led acquisitions totaling $6B. Instrumental in driving operational excellence company-wide, Harry plays a significant role in addressing solution gaps for our clients.


Pratik Didwania - B&W Photo in Circle


Pratik Didwania – Lead, Product Solutions

Pratik is associated as Business Analyst II with Simplify Healthcare and holds experience in multiple roles like operations, client servicing, and product management, which helps him bring the right technical and business knowledge to the table. He manages eServiceSync™ solution and is good at end-to-end implementation for clients, understanding and analyzing their requirements, resolving queries, and sharing product updates.

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