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Webinar – Automate and reduce response time for member and provider benefit inquiry management


Webinar Overview 
  • Are your customer service reps hampered while searching for basic benefit information during calls with members and providers?  
  • Improve data reusability, Are you looking for ways to provide accurate member or provider self-service, fast benefit answers, and consistent data across all channels?  
  • Are your manual processes of searching through benefit data sources, marketing, and other documents error-prone?  
  • Do you want to enhance call handle times and first call resolution rates while improving member, provider, and employee satisfaction?  

Discover what, why, and how to automate customer service without losing the personal touch with Simplify Healthcare. Join us in our upcoming webinar where our industry experts will discuss how health plans can tackle customer service management challenges with an automated solution, eServiceSync™. A dynamic benefit explanation solution provides an instant, holistic view to enterprise-wide benefit content, enabling health plans to improve call handle times, first call resolution rates, member, provider, employee satisfaction, and Star ratings.   

 

The webinar is focused on enhancing your customer service capabilities, automating benefit explanations and service delivery with crucial search capabilities.


What’s in store for you?
  • Reduce errors, inconsistency across channels, administrative costs, and amount of time and steps required to accurately quote benefit inquiries 
  • Improve call handle times, Star ratings, member retention, and service search capabilities 
  • Automate workflows, improve employee satisfaction, and member and provider benefit inquiry management with just a few clicks 
  • Get real-time access to correct benefit information to improve member experience

Speaker

Harry Jordan – Chief Operating Officer
Harry has extensive experience as a senior executive in businesses that intersect healthcare, technology, and data. He was the Founder and GM of LexisNexis’ Healthcare division and led acquisitions totaling $6B. Instrumental in driving operational excellence company-wide, Harry plays a significant role in addressing solution gaps for our clients.

Speaker

Pratik Didwania - B&W Photo in Circle
Pratik Didwania – Lead, Product Solutions
Pratik is associated as Business Analyst II with Simplify Healthcare and holds experience in multiple roles like operations, client servicing, and product management, which helps him bring the right technical and business knowledge to the table. He manages eBenefitSync™ solution and is good at end-to-end implementation for clients, understanding and analyzing their requirements, resolving queries, and sharing product updates.

Upcoming Webinars

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