Automate Real-Time Flow of Benefit Data From Content Generation to Multiple Publishing Endpoints

Stream latest updates of benefit data in real-time to all endpoints. Maintain language consistency and compliance across multiple portals and channels for Sales, Marketing, Operations, Customer Service, Network Services, and Portals.

Enhance Member Experience

Industry Challenge:

The CMS has been urging Payers to divulge accurate and prompt information on benefit data to members. Without real-time streaming, there is a delay in critical information reaching members. 

Our Solution:

With real-time benefits data streaming, member communication teams can create accurate documents on time to improve member experience.

  • Faster response to market changes with a rules-based content management solution  
  • Gain competitive advantage by streaming JSON-encoded data via APIs connecting  to customer service portals and tools  
  • Improved member satisfaction and CMS Star ratings 

Improve Customer Experience

Industry Challenge:

Disparate legacy systems create a significant lag in benefit data sharing between product and other departments increasing compliance risks.

Our Solution:

Real-time flow of data from product development teams to customer service portals ensures accuracy and consistency of information shared.

  • Lower risk of error in explaining benefits 
  • Enhanced self-service capabilities
  • Faster response to consumer queries & customization requests
  • Reduced call handle time

Increase Operational Savings

Industry Challenge:

The manual process of disseminating benefits data to multiple channels and portals happens over spreadsheets and emails, reducing operational effectiveness.

Our Solution:

eContentStream™ automates real-time data streaming to minimize manual data exchange and improve better utilization of resources for improved operational efficiency and savings.

  • Lower costs for document generation; Core-Admin and Portal systems configuration 
  • Minimize errors and rework with content and rule reusability 
  • Introduces agility and scalability streaming data from creation to endpoints in a millisecond 

Improve Compliance

Industry Challenge:

In keeping with transparency rules that are being made mandatory for all types of health plans, it is imperative for payers to transform to a system that allows the real-time flow of benefit data right from generation to publishing endpoints. Manual methods currently being used result in inconsistencies that increase compliance issues. 

Our Solution:

eContentStream™ helps in creating a Zero Latency Enterprise to improve data accuracy, consistency, and compliance with the Transparency in Coverage rule.

  • Increase efficiency with omnichannel re-use of language 
  • Consistent and accurate document generation and streaming 
  • Reduced risk of penalties

Decrease IT Dependency

Industry Challenge:

Existing benefit content streaming solutions are driven by complex workflows and rely on multiple systems increasing IT dependency.

Our Solution:

eContentStream™ comes with a powerful rules engine that makes rules configuration easy for non-IT users.

  • Retire or reduce dependence on multiple systems 
  • Lower IT operations and maintenance 
  • Lower risk due to reduced complexity

Integrate with any of Simplify Healthcare’s Automation Solution

eContentStream™ can be integrated with any of our benefit plan management solutions such as eBenefitSync™, eMedicareSync™,  eMedicaidSync™, or eACASync™. Existing customers can add eContentStream™ to enhance automation from content generation to real-time publishing of benefit data to multiple marketing channels of your choice.

eContentStream™ is also completely systems agnostic and can be plugged into your own data repositories.

Listen to Our Customers

''eContentStream™ has helped us stream benefit data updates to all our marketing channels and portals that contain member-facing documents, in real-time.''
— Marketing Manager, Commercial LOB
''eContentStream™ has eliminated our manual systems and made it easy for us to comply with regulatory mandates that require us to keep members up to date with benefit data.''
—VP - Digital Experience, Government LOB
''eContentStream™ has helped us improve member satisfaction by providing real-time updates on their benefit data package.''
— Business Development & Partnerships Lead

Frequently Asked Questions (FAQs)

Here are the answers to the most frequently asked questions about implementing end-to-end Medicaid benefit plan management solution and partnering with Simplify Healthcare.

1. Why is real-time streaming of benefit data important?

Real-time streaming of benefit data gives payers the ability to monitor all aspects of their business. It allows payers to react and respond more quickly to changing healthcare regulations than any other data processing methods. The real-time nature of streaming also improves member satisfaction. 

2. How does eContentStream™ work?

With eContentStream™, Payers can control what type of data is sent to which user. Anyone subscribed to your stream will consume that data on multiple endpoints across business functions such as Sales, Marketing, Operations, Customer Service, Network Services, and Portals. 

3. How can eContentStream™ benefit payers?

eContentStream™ is the industry’s first content management solution designed specifically for payers. We’ve taken the complexity out of streaming benefit data updates.  

 

Real-Time Data Streaming 

eContentStream’s master content management solution pulls benefit data from your data repositories and enables real-time data streaming with content and rules reusability. 

 

Scalability 

eContentStream™ has a scalable infrastructure that supports a large volume of data, multiple users, and multiple consumer integration patterns to onboard different consuming applications. 

 

Automated Process 

Task management and automated email trigger a streamlined review process while data publishing from eContentStream™ eliminates the maintenance of separate files.