Overview:
In this exclusive fireside chat, leaders from enGen (a subsidiary of Highmark Health) share how they partnered with Simplify Healthcare to deploy an AI-powered solution for Highmark Health that reduced benefit inquiry call times by 50%, transformed service experiences for members and providers, and drove operational efficiencies.

This session delivers real-world insights, proven outcomes, and practical steps to replicate success using AI-powered service solutions.

What You’ll Learn:

  • How Highmark Health deployed an AI-powered solution to streamline benefit inquiries.
  • The importance of building a strong data foundation for meaningful AI outcomes.
  • Strategies that led to a 50% reduction in average call and hold times.
  • How post-call documentation was eliminated and CSR onboarding accelerated.
  • Quantifiable impact on member satisfaction and operational cost.
  • A roadmap to self-service for enhancing omnichannel digital engagement.
  • Lessons learned and practical, replicable steps for other Health Plans.
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