Seamless Conversations.
Connected Experiences.

Bring benefits, claims, and operational data together on a single connected operating system, so every interaction is powered by the same accurate information.

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The Intelligence Behind
Every Experience.

When member data, benefits, claims, and operational information live in different places, service teams struggle to provide consistent answers, and members lose confidence.

Xperience1™ connects the data and workflows behind every interaction, helping health plans deliver more accurate information, reduce service costs, and build member trust across every channel.

What if every stakeholder received the same answer, every time?

Consistent experiences start with a shared source of truth. Our solution unifies data, workflows, and interactions so all customers receive accurate answers every time.

Deliver Consistent Service at Scale

98%
Benefit quote accuracy across all channels
65%
Inquiries resolved through self-service
2–3 pt
CAHPS score increases within 12 months

What if your AI never made up an answer about a benefit?

Confidence comes from answers grounded in facts, not assumptions. Our solution verifies every response against live plan configuration data before it's delivered.

Build Trust in Every Interaction

Zero
Hallucinated answers
100%
Source-cited responses
Live answers
Tied to plan configuration, not training data

What if every member knew their plan as well as your best CSR?

Great self-service feels as knowledgeable as your best representative. Our solution delivers personalized, conversational support powered by real-time plan data.

Make Self-Service Feel Personal

24/7
AI-powered self-service
60%+
Reduction in repeat member inquiries
Multi-language
Support with consistent answer quality

What if providers enjoyed working with your health plan?

Strong provider relationships depend on fast access to reliable information. Our solution delivers real-time answers and self-service capabilities that simplify provider interactions.

Reduce Friction Across the Provider Experience

Real-time
Eligibility, claims, PA, and roster information
70%+
Reduction in service calls
One shared view
Across payer and provider operations

One platform. Modular capabilities. Connected experiences.

Xperience1™ unifies customer interactions, content, and intelligence to deliver consistent answers, personalized experiences, and trusted AI across every channel. Whether you're improving one process or transforming the entire customer journey, Xperience1™ works with your existing systems to accelerate outcomes without disrupting your technology strategy.

Provide accurate benefits information whenever and wherever it's needed.

Deliver real-time benefits, coverage, and eligibility information to members, providers, and CSRs.
Reduce call volume and service costs with AI-powered self-service and conversational support.

Increase transparency and reduce confusion throughout the claims journey.

Provide real-time access to claim status, accumulators, EOBs, and payment details.
Reduce inquiries with proactive updates and easy-to-understand claim explanations.

Create personalized experiences that improve engagement and drive enrollment.

Publish and manage content across web, email, SMS, print, and enrollment channels.
Deliver targeted campaigns and plan comparison experiences tailored to member needs.

Put trusted information at everyone's fingertips.

Search policies, plan documents, and knowledge assets using natural language.
Deliver AI-powered answers grounded in approved content and benefit rules.

Elevating the Member Experience

Xperience1™ helps payers provide consistent, accurate support while increasing self-service adoption and improving member satisfaction.

98%
Benefit quote accuracy
65%
Inquiries resolved through self-service
2–3 pt
Increase in CAHPS scores within 12 months

See What's Possible with Connected Customer Experiences

Whether you're focused on member satisfaction, operational efficiency, provider engagement, or digital transformation, Xperience1™ helps deliver a more consistent and connected experience across the healthcare journey.

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