Case Study - East Coast _ white icon


A large health plan on the East Coast reduced its benefit product build timelines by 80% to less than 3.5 calendar days

Faster product build timelines

80% reduction in the benefit product build timelines using a single source of truth.

Faster optimized processes

The benefit plan management processes reduced from an average of 18 calendar days to 3.5 calendar days.

Reduced claims recoveries

Reduction in the errors impacting the claims management processes with faster turnaround time.

Simplify plan management

Faster optimization and automated processes to deal with high volumes of new groups and renewals.


A large health plan on the East Coast with more than half a million members and a very high growth rate was challenged with manual, outdated, and error-prone benefit product configuration processes. It was an ongoing challenge for the health plan to streamline enrollment period activities and other benefit plan management processes without any last minute back and forth. To improve the benefit plan management processes, they set a goal of reducing their product build timelines to 7 calendar days.
“The eBenefitSync™ tool has enabled us to greatly reduce turnaround times while improving and maintaining quality results. Our performance results during this past Open Enrollment cycle were our best to date; and we attribute those results to the combination of people, process and technology- with the eBenefitSync™ technology being a key contributor to our outcomes. We view eBenefitSync™ as a true partner and look forward to our continued collaboration.”

Director, IT Delivery who has accountability for the Product configuration team

*All personal information submitted by you will be used by us in accordance with our Privacy Policy.