Leverage a Cutting-Edge Solution to Accelerate Benefits Content Generation and Streaming Across the Enterprise

Accelerate content generation and automate streaming of benefits content through connected journeys.

Improve Star Ratings

Simplify Member Communication

Needs-specific content generation in a few steps for member-facing portals and service channels.

Improve Star Ratings

Simplify Member Communication

Needs-specific content generation in a few steps for member-facing portals and service channels.

Achieve Operational Excellence

Improve Agility

Faster response to market changes, competitive advantage, and improved efficiency with real-time dynamic content generation capability.

Improve Compliance

Reduce Legal Exposure

Improved data accuracy, consistency, and compliance with CMS and State regulations.

Improve Compliance

Reduce Legal Exposure

Improved data accuracy, consistency, and compliance with CMS and State regulations.

Decrease IT Dependency

Optimize Operational Cost

Easily configured by non-IT users, resulting in greater time efficiency, lower operational and maintenance cost.

Frequently Asked Questions (FAQs)

Here are the answers to the most frequently asked questions about implementing dynamic benefit content generation and streaming solution and partnering with Simplify Healthcare.

Why is real-time streaming of benefit data important?

Benefit data streaming allows Payers to create customized content for various needs quickly and accurately. eExperienceSync™ allows Payers to:

  • React and respond more quickly to changing healthcare regulations
  • Improve member communication
  • Increase operational efficiency

How does eExperienceSync™ work?

eExperienceSync™ integrates with multiple data sources to pull information based on rules and dynamically content for various applications and portals. Steps include:

  • Benefit data is generated or modified in central repositories
  • Key conditions trigger an event
  • Content is resolved for all plans that satisfy this key condition
  • This dynamically generated content is saved and displayed by plan
  • De-normalization or grouping collects data points for one plan in a JSON message
  • This JSON message is published to EventHub/Kafka/or any other event ingestor
  • A notification is sent to subscribers through your event ingestor channel
  • Data is consumed from the event ingestor and dynamically pushed via APIs connecting to customer service portals to update benefit plans with the correct benefit information

eExperienceSync™ uses a subscriber publisher model. The entire process can happen within 2 hours from the time benefit information is updated in central repositories.

How can eExperienceSync™ benefit Payers?

eExperienceSync™ is the industry’s first benefit content management solution designed specifically for Payers.

  • Real-Time Data Streaming — eExperienceSync™ pulls benefit data from your data repositories and enables real-time content generation and streaming.
  • Scalability — eExperienceSync™ can handle large volumes of data, multiple users, and multiple consumer integration patterns to onboard different consuming applications.
  • Automated Process — Task management and automated email trigger a streamlined review process.